Privacy Policy

At Planet Car Care Orlando, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, website, or team.

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Information We Collect

We may collect the following types of information:

1. Personal Information:

   • Name, email address, phone number, and mailing address.

   • Vehicle information (e.g., make, model, VIN).

2. Payment Information:

   • Credit/debit card details or other payment information for processing transactions.

3. Website Usage Data:

   • IP address, browser type, device information, and browsing behavior on our website.

4. Service-Related Information:

   • Details about the services you request, appointment history, and preferences.

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How We Use Your Information

We use your information for the following purposes:

1. Service Delivery:

   • To schedule appointments, provide services, and communicate with you about your vehicle.

2. Payment Processing:

   • To process payments and invoices for services rendered.

3. Customer Support:

   • To respond to inquiries, resolve issues, and provide support.

4. Marketing and Communication:

   • To send promotional offers, updates, and newsletters (only with your consent).

5. Improvement of Services:

   • To analyze website usage and customer feedback to improve our services and user experience.

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How We Protect Your Information

1. Data Security:

   • We use industry-standard security measures, including encryption and secure servers, to protect your data.

2. Access Control:

   • Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality.

3. Third-Party Services:

   • We work with trusted third-party service providers who are contractually obligated to protect your data.

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Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

1. Service Providers:

   • With trusted partners who assist us in delivering services (e.g., payment processors, software providers).

2. Legal Requirements:

   • When required by law or to comply with legal processes.

3. Business Transfers:

   • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

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Your Rights and Choices

1. Access and Updates:

   • You can request access to your personal information or update it at any time by contacting us.

2. Opt-Out:

   • You can opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

3. Data Deletion:

   • You may request the deletion of your personal information, subject to legal and contractual obligations.

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Cookies and Tracking

1. Cookies:

   • Our website may use cookies to enhance your browsing experience and collect usage data.

2. Third-Party Tracking:

   • We may use third-party analytics tools to track website traffic and user behavior.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.

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Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

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At Planet Car Care Orlando, your privacy is our priority. Thank you for trusting us with your vehicle and your information! 🚗✨